Re-enabling the Store

Ensure you’ve disabled OTA Updates before re-enabling the store.

Connect your Kindle to your computer

Plug your Kindle into your computer via USB cable

Make sure your Kindle has the OTA updates disabled via the renameotabin tool

Navigate to the root directory of your Kindle

Find and delete the .active_content_sandbox folder

This folder may be hidden. Make sure to enable viewing of hidden files in your file explorer

Safely eject your Kindle from your computer

Unplug the USB cable from your Kindle

Hold the power button for about 20 seconds until your Kindle reboots

Wait for the device to fully restart

The reboot process may take a couple of minutes

The Kindle store functionality should now be re-enabled on your device

If you still experience issues accessing the store, try the troubleshooting tips below

If you cannot locate the hidden .active_content_sandbox folder, try using the command line or enabling hidden files in your file explorer
If the store still doesn’t work after rebooting, try a second reboot
Make sure airplane mode is turned off when trying to access the store
Ensure your Kindle is registered to your Amazon account
Verify that OTA updates remain disabled after this process